Job Summary

As an Account Manager EMEA, you will be the trusted advisor to brands using our Vendor solution to be more successful on Amazon. We are looking for an engaging and proactive customer-centric individual who can help business users gain the most out of our solution. Working with the most innovative brands in the space, you will become a recognized expert in the Amazon ecosystem. 

Responsibilities

  • Build and maintain strong relationships with our enterprise customers to help them achieve the maximum possible value with our software
  • Directly contact our customers using all available channels (e-mail, phone, in-person)
  • Become a platform expert highlighting key features, functionality and platform updates
  • Maximize customer retention by educating our customers on how to get to most our of our software
  • Collaborate closely with the sales team to identify and manage contract renewals and up-sell opportunities
  • Create educational materials and hold webinars (both in German and English language) 

Skills/Requirements

  • Have 2+ years of experience in Customer Success management / Account management or other client-facing roles
  • Are an excellent communicator; fluency in both German and English in required for this role
  • Have a caring personality and excel at prioritizing our customers' tasks and managing their expectations
  • Have a get things done/bias towards action personality
  • Ideally have former experience with data analytics
  • Have a strong interest in the Amazon ecosystem

Benefits

  • A talented, quickly-growing company
  • A very well-located office in the heart of Berlin Mitte incl. a rooftop terrace with pool
  • Flat hierarchies with open communication
  • High level of responsibility and space to develop
  • Flexible office hours
  • Urban Sports Club membership
  • A one week onboarding program, “Lunch & Learn” internal education sessions, Self Improvement Grant funding for external educational pursuits, and additional time off for professional growth
  • Remote working days
  • Free food and drinks, regular team events
  • Visa sponsorship and assistance for non-EU citizens
  • Participation in our all-expenses paid annual company trip


Company

As a profitable, global and rapidly expanding SaaS start-up from Berlin, Sellics is revolutionizing commerce on the world’s biggest online marketplace: Amazon.

We have developed an All-in-One solution for sellers and vendors, including everything they need to be successful on Amazon. Our integrated toolbox offers features for all aspects of business: Amazon SEO, Profit Analysis, PPC Campaign Management, Product Research, Review and Inventory Management and Competitor Tracking. And with more exciting features to be added in the future, we continue to shape this fast-growing industry with cutting edge software innovation.

As a bootstrapped company, Sellics values ownership and agility. As such, we are able to listen to customers and incorporate their feedback, and also pay close attention to the well-being of our employees. As a result, staff members not only enjoy working with us, but are actively involved in the development and success of the company.


Industry

Data Analytics

Company Type

Private

Official website

https://sellics.com/

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