Account ManagerHelplingPosted: 23/03/2020

Job Summary

Among other things, our operations team is responsible for the satisfaction of our customers and care of the cleaning staff. As a member of our customer service team, you focus on the Swiss market from our Berlin office. We are happy to support your move to Berlin

Responsibilities

  • You independently process customer inquiries or requests that reach us by e-mail, phone or chat and ensure a smooth process flow 
  • From Monday to Friday, you act as a direct contact for customers and service providers and always find the optimal solution for both sides
  • You are actively contributing to improving our service quality and increasing the satisfaction of our customers and cleaners
  • But you have only one goal in mind: To build a long-term relationship between customer and cleaner!
  • You assist in the creation of communication templates, FAQ areas and other information material

Skills/Requirements

  • deally, you could already gain initial work experience as an agent in customer service, call center or customer support, hotel / housekeeping or a similar area, but also career changers are welcome 
  • You want to work in an intercultural and dynamic environment and have no problem with taking on routine tasks 
  • You have excellent communication skills and enjoy using the phone 
  • You speak German as well as Swiss German fluently and can also communicate well in English
  • You are reliable and characterized by your organizational skills as well as a structured and independent way of working

Benefits

  • A workplace on trust, empowerment and feedback with a positive and inspiring working atmosphere

  • Depending on qualification & seniority, the planned salary range for this position is 40k - 48k

  • Challenging projects, a personal education and conference budget, Hackathons, Kaizen Days & Offsites

  • Relocation support, flexible working hours & remote-first policy

  • Yoga class, free drinks, fruits and cereals, office parties, team events, BBQs, kicker & table tennis

  • Our experienced HR Team will support and guide you through the process, from the visa application to relocation.

https://www.helpling.de/careers


Company

Helpling is Europe’s leading online marketplace for household services.


Industry

Business

Company Type

Private

Official website

https://www.helpling.de/

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