Job Summary

Balance Internet are a leading Australian open source solutions provider with a head office in Collingwood, Melbourne. We have offices, staff and partners in Sydney, Canberra, Brisbane, Perth and Auckland.


  • Pre-sales consulting and support of the sales team. Preparation of the high-level technical materials for proposals, ensuring alignment of the solutions with the business needs of the clients and the functionality of the core platforms
  • Elicitation, analysis and management of the business, functional and nonfunctional requirements
  • Participation in the solution functional design together with implementation teams
  • Wireframing and documenting the design documentation
  • Ongoing support of the implementation teams, being an internal product owner


  • You will have 4+ years work experience as a Business Systems Analyst and/or Project Manager with the considerable part of the experience in eCommerce

To be successful in this position, you will need to demonstrate skills and experience in the following areas

  • Conducting presentations and workshops involving business and technical stakeholders
  • Business, functional and nonfunctional requirements elicitation, analysis and documentation
  • Experience in a Business Systems Analyst role working with Magento or another eCommerce / ERP platform
  • Preparing concise business and technical documentation (examples will be requested during the interview process)
  • Product demonstration and training
  • Wireframing and prototyping solutions
  • At least 2 years of experience in Digital and eCommerce sector. Experience working with eCommerce platforms, CMS, Analytics suites (GA, others), EDM and other core Digital platforms
  • Structured project management experience. This includes scope definition and decomposition, estimation and project planning
  • Bachelor diploma in the relevant area

Strong verbal and written English
2+ years of Australian / New Zealand / UK / US / Ireland experience
1+ year of experience in customer-facing positions
Outstanding presentation skills
Proven ability to solve problems and think outside the box
Ability to work in cross-functional and geographically distributed teams

A stand-out candidate will demonstrate experience or expertise in some of the following

  • Knowledge of Magento Enterprise or Community platforms
  • Technical or development background
  • UML skills
  • Experience of working in a mature Agile environment
  • Experience and an ability to elicit and document the requirements for system and data integration.
  • Experience working with ERP, POS, WMS or other commerce IT systems
  • Experience in:
  • Pre-sales support
  • Strategy consulting
  • Business case development
  • UX design and research

Understanding of enterprise-level infrastructure for Digital/eCommerce
Data analysis experience or experience with Data analysis tools
Relational and NoSQL databases knowledge
PMI certifications, BABOK or other BA certifications, TOGAF certification


Balance Internet specialise in Magento Commerce solutions for Australia’s leading merchants. We help our partners succeed online through our holistic and innovative eCommerce solutions.

Acknowledged as Australia’s leading Magento developers, we work with B2B, B2C and omni-channel retailers to provide a variety of digital services including strategy, development, integration and user experience and interface design. Our services also include ongoing maintenance support and training that enables your online success.



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