Job Summary

SoundCloud is the world's leading audio platform, allowing everyone to share and discover unique content anywhere, anytime, on the web and on mobile. We believe that our community comes first - they’re at the heart of everything we do - our goal is to make it an effortless experience for people to find information, share feedback and resolve their problems, on SoundCloud.

Responsibilities

  • As Community Support Specialist, you will work with our Listeners and Creators directly to help and enable them to have an incredible support experience when using SoundCloud. Your focus will be on providing customer support to the SoundCloud community, primarily via written channels (e.g. email) in English. 
  • The entire team supports all areas of the product and your focus will be on providing customer support to our community.

Skills/Requirements

  • You have knowledge of current music, digital and industry trends.
  • You’ve previously worked in a customer service environment (min. 1 year experience, knowledge of Zendesk a plus) and thoroughly enjoyed it 
  • You’re extremely well organized
  • Others describe you as, tech-savvy and the go-to-person for solving user issues. 
  • You’re self-motivated (especially when encountering difficult situations), considerate, detail-oriented and know how to prioritize.
  • You take initiative and ownership, if it needs doing, you do it. 
  • You have a degree or equivalent, native-level English and your writing is clear and simple. Other languages are always a plus. 
  • You’re an active-listener with a strong desire to learn

Benefits

  • We’re international! We operate in the US, Berlin and London and all of our communication is in English. 

  • We have a flexible, friendly and inclusive office environment in Mitte 

  • Our environment is a learning one, with specific focus on development, including a professional development allowance and a possibility to use 20% of your time for a personal project.

  • You can contribute to our Engineering Blog post. 

  • Not located in Berlin? No worries, we offer extensive relocation support including allowances, one way flights, temporary accommodation and, by partnering with Expath, on the ground support on arrival.

  • Interested in a gym membership, photography course or book? We have a Creativity and wellness benefit!

  • We offer free German courses in office at beginning, intermediate and advanced. 

  • Lunch twice a week, plus countless snacks and goodies


Company

SoundCloud is a European online audio distribution platform and music sharing website based in Berlin, Germany that enables its users to upload, promote, and share audio.


Industry

Music

Company Type

Private

Official website

https://soundcloud.com/

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