Job Summary

We're scaling our Customer Success team to respond to our growing business needs. We're looking for a Customer Education Manager to lead the development of comprehensive and effective onboarding and continuing education for our customer base.

Responsibilities

  • Execute on a user-journey based learning approach to ensure customers are leveraging our Seller edition tool to deliver business value
  • Design a robust and adaptable communication system through a majority of onboarding tools (Intercom, Appcues, etc.) that will provide customers with an engaging onboarding and continuing education experience
  • Coordinate and deliver weekly webinars and/or workshops for customers focused on how they can utilize Sellics to succeed in their business
  • Design, produce and maintain customer-facing product and platform training videos together with our Marketing department
  • Launch and maintain customer education tools to scale our training programs
  • Maintain our Help Center together with Customer Experience and Marketing teams
  • Define the ongoing KPIs for customer education’s success metrics and implement the analytics tools/systems to track them

Skills/Requirements

  • Have at least 2 years in a client training, client success, account management, or similar client-facing role
  • Have proven experience driving successful initiatives in a cross-functional customer success, marketing, and product team environment
  • Enjoy working with data, and are business savvy and an excellent communicator; you have the ability to accurately translate business needs into data and product requirements
  • Are fluent in English; German is a big plus
  • Ideally, are familiar with onboarding tools like Intercom, Appcues

Benefits

  • A talented, quickly-growing company
  • A very well-located office in the heart of Berlin Mitte incl. a rooftop terrace with pool
  • Flat hierarchies with open communication
  • High level of responsibility and space to develop
  • Flexible office hours
  • Urban Sports Club membership
  • A one week onboarding program, “Lunch & Learn” internal education sessions, Self Improvement Grant funding for external educational pursuits, and additional time off for professional growth
  • Remote working days
  • Free food and drinks, regular team events
  • Visa sponsorship and assistance for non-EU citizens
  • Participation in our all-expenses paid annual company trip


Company

As a profitable, global and rapidly expanding SaaS start-up from Berlin, Sellics is revolutionizing commerce on the world’s biggest online marketplace: Amazon.

We have developed an All-in-One solution for sellers and vendors, including everything they need to be successful on Amazon. Our integrated toolbox offers features for all aspects of business: Amazon SEO, Profit Analysis, PPC Campaign Management, Product Research, Review and Inventory Management and Competitor Tracking. And with more exciting features to be added in the future, we continue to shape this fast-growing industry with cutting edge software innovation.

As a bootstrapped company, Sellics values ownership and agility. As such, we are able to listen to customers and incorporate their feedback, and also pay close attention to the well-being of our employees. As a result, staff members not only enjoy working with us, but are actively involved in the development and success of the company.


Industry

Data Analytics

Company Type

Private

Official website

https://sellics.com/

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