Job Summary

We're scaling our Customer Success team to respond to our growing business needs. We're looking for a Customer Engagement Manager to be a key driver of new customer success in helping us to onboard new customers, indicate key functionalities of our product, and ensure long-term customer satisfaction.

Responsibilities

  • Highlight our product's key features, functionality and platform updates
  • Drive tool adoption of newly acquired high-value trial and subscription customers by chatting directly with our clients in-person, via phone or via email
  • Increase retention of long-term customers through quarterly check-up calls
  • Collaborate with Product, Sales, and Customer Experience teams to increase the retention rate of Sellers
  • Provide business insights to influence the strategic decisions made by Head of Customer Success, SVP of Sellics - Key insights include, but are not limited to: the competitive landscape, user common pain points, amazon ecosystem change, churn reasons

Skills/Requirements

  • Have had first experience in Customer Success management / Account management or other client-facing roles
  • Have a proven track record managing customer relationships at a SaaS company
  • Are a strong verbal and written communicator; fluency in both German and English is required for this role
  • Have a strong interest in eCommerce and the Amazon ecosystem; previous Amazon selling experience is a major plus

Benefits

  • A talented, quickly-growing company
  • A very well-located office in the heart of Berlin Mitte incl. a rooftop terrace with pool
  • Flat hierarchies with open communication
  • High level of responsibility and space to develop
  • Flexible office hours
  • Urban Sports Club membership
  • A one week onboarding program, “Lunch & Learn” internal education sessions, Self Improvement Grant funding for external educational pursuits, and additional time off for professional growth
  • Remote working days
  • Free food and drinks, regular team events
  • Visa sponsorship and assistance for non-EU citizens
  • Participation in our all-expenses paid annual company trip


Company

As a profitable, global and rapidly expanding SaaS start-up from Berlin, Sellics is revolutionizing commerce on the world’s biggest online marketplace: Amazon.

We have developed an All-in-One solution for sellers and vendors, including everything they need to be successful on Amazon. Our integrated toolbox offers features for all aspects of business: Amazon SEO, Profit Analysis, PPC Campaign Management, Product Research, Review and Inventory Management and Competitor Tracking. And with more exciting features to be added in the future, we continue to shape this fast-growing industry with cutting edge software innovation.

As a bootstrapped company, Sellics values ownership and agility. As such, we are able to listen to customers and incorporate their feedback, and also pay close attention to the well-being of our employees. As a result, staff members not only enjoy working with us, but are actively involved in the development and success of the company.


Industry

Data Analytics

Company Type

Private

Official website

https://sellics.com/

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