Job Summary

As a Customer Operations Manager International (m/f/d), you are in direct contact with our international customers and resellers. You provide our partners with important product information on our Location Marketing Cloud (SaaS) and provide support with technical or other questions concerning our product. 

Responsibilities

  • You take care of our partners and, through active communication with our enterprise customers and resellers, ensure that the full potential of our Location Marketing Cloud (SaaS) Solution can be exhausted
  • You will be responsible for describing and escalating bugs through the appropriate internal channels
  • You handle complex implementation processes with the utmost of care, keeping a close eye on the specified KPIs
  • In collaboration with the global Customer Operations Managers as well as the Partner Growth team, you accompany our customers through the different stages of escalation management
  • You work out the "best practice solutions" and create guides for internal and external use
  • You are very familiar with our service processes and you also support the rest of the Customer Operations team in their efforts to constantly develop and improve these internally and externally

Skills/Requirements

  • Relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of online marketing, e-commerce or IT
  • The customer needs are very important to you and you will be able to offer a truly service-oriented approach
  • You can quickly familiarize yourself with new and technically complex issues, prioritize them and organize yourself
  • Ideally, you already worked with ticket and CRM systems in the past (e.g. Jira, Salesforce)
  • You are open for new ideas and approaches, you have excellent communication skills and you are familiar with the fast implementation of solutions
  • Your profile is rounded off by a very high proficiency in English and ideally in Italian, French or Spanish as well

Benefits

  • A market-leading and cutting-edge location marketing software (SaaS) scale up with an exciting & international customer base
  • A very exciting position in close collaboration with a highly professional team in Uberall’s headquarter
  • International team and regular company & team events
  • A lively and open company culture with flat hierarchies and short chains of command
  • Flexible working hours, an attractive budget for professional development and regular feedback sessions to assist you with your career plans
  • Coming from abroad? - We are offering an extensive relocation package including visa, temporary and permanent accommodation, etc.
  • Regular language classes, meditation sessions and our own gym
  • You are a dog person? - There will be room in the office as well
  • A high degree of responsibility with creative freedom and personal advancement avenues
  • One of Germany’s fastest-growing companies (awarded by KPMG, Axel Springer & Gründerszene) with a global orientation and market leadership in EMEA


Company

Uberall empowers marketers with a centralized solution to leverage all platforms that harness organic consumer behavior at the moment of inspiration.


Industry

Technology

Company Type

Private

Official website

https://uberall.com/en

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