Customer Service ManagerN26Posted: 31/12/2019

Job Summary

N26 is Europe’s first Mobile Bank with a full European banking license. We have 3.5 million customers across 24 markets. Our team of over 1300 employees in 4 locations is concentrated on reinventing the banking experience for the digital generation.

Responsibilities

  • As a Customer Service Manage you will manage a team of around 6 Customer Service Teamleads, and indirectly up to 100 indirect reports. You will be a leader, mentor, coach and colleague to those teamleads.
  • Working closely with both the Director of Customer Care and the existing team, you will consistently be looking to pass your experience and knowledge onto those more junior managers.
  • You will further develop existing structures and processes to improve the alignment and by that ensure a stable high performance of the Teamleader Team.
  • Your seniority will be crucial in creating a culture in which both Team Leads and Specialists can flourish, and driving the standards which create this. We will look to you to lead, and to use your innovative and creative nature to improve our daily operations.
  • As a data driven professional, you will also always be aware of company, team, and individual KPIs and will use this to drive performance discussions.
  • Your extensive experience in people management will ensure you are that you motivate and inspire your team to deliver a best-in class service. You will be comfortable providing honest feedback, and dealing with difficult conversations is the norm for you.

Skills/Requirements

  • We are looking for a senior customer service professional, who has a wealth of experience in people management and the operational business.
  • You will have experiencing driving change and operational objectives across a group of 100+ employees
  • You will be comfortable not only managing the Customer Service Teamleads, but also taking a leading role with stakeholders across the business.
  • As a stress resistant and calm character, you will be resilient and appropriate even at the most testing of times. This will be reflected in your team, who like you, will be customer oriented and love tackling issues head on.
  • You will be capable of working efficiently and effectively, both in a team and independently.
  • Experience of working in a startup or FinTech environment is a plus, but not absolutely essential. Lastly, you will have outstanding communication skills in English and hopefully another major European language.

Benefits

  • High degree of autonomy
  • Working with international, highly engaged peers
  • Flat hierarchy and open communication
  • Getting things done attitude
  • Keep up to date with our InsideN26 Magazine
  • A stack of the most modern technologies
  • Exciting challenges
  • With Expath, we’ll help iron out any visa or moving issues you might have. Complete with a comprehensive relocation package to our Berlin office.


Company

N26 is a German direct bank, headquartered in Berlin, Germany, that offers its services throughout most of the Eurozone and in the UK


Industry

Banking

Company Type

Private

Official website

https://n26.com/en-eu/

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