Job Summary

zenloop  helps companies win customers for life. Quickly and easily with the help of the globally established Net Promoter System (NPS). With the NPS, the satisfaction of each individual customer is understood at all times and can be specifically improved.


  • You are the direct contact person for companies to improve their customer loyalty.
  • You proactively support the customer with the technical integration of zenloop and are available for product questions 
  • You advise companies on how to fully utilize zenloop's potential and generate maximum added value for your customers
  • You secure long-term relationships with medium and large business customers
  • In contract management, you take care of extensions, renegotiations including cross-selling and upselling
  • You represent zenloop at conferences, trade fairs and industry events


  • In the best case you have 2 years of experience in customer success or account management

  • You have an affinity for IT systems

  • You want to get better every day and enjoy innovative topics

  • You are emphatic, can listen actively, think in a solution-oriented manner and count communication as one of your strengths

  • You are a real team player and happy to support your colleagues in the entire team

  • You want to contribute to our vision with professionalism, creativity, passion and fun
  • You are fluent in German and English


  • Remote work
  • Company Offsites
  • Fresh Fruits & Drinks
  • Team Events
  • Visa Support
  • Challenging and varied tasks in a dynamic environment
  • Chance to develop a career in a fast growing environment with expert founders and management team
  • Regularly trainings to increase 
  • Competitive salary
  • Half yearly company offsites, regular team events and team lunches
  • High end equipment and an office in the heart of Berlin
  • Corporate Benefits Program
  • Modern Equipment
  • Office Dogs (Occasionally)
  • Competitive Salary


Automate your customer retention. Grow revenues instantly.



Company Type


Official website

Got a question? Get in touch now

We're here to help! Check out our FAQs or send us an email.