Job Summary

As a Customer Success Manager at Talon.One, you will become a trusted advisor helping our customers leverage our technology to achieve their marketing goals. You balance the resources and needs of various stakeholders -- from the developer at the next desk to the CTOs of the world's top brands-- and know how to share the right message with the right person.

Responsibilities

  • Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
  • Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps 
  • Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues
  • Communicate at both one-to-many and one-on-one levels, across role types (tech / marketing), organization level, and cultures
  • Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets
  • Design Customer Success processes that help us rapidly scale our highly custom, enterprise solution
  • Coordinate a wide range of projects effectively and simultaneously, like process improvements, feature input, product launches, and customer implementation

Skills/Requirements

  • Passion for tech and experience with SaaS products and APIs
  • 4+ years of experience in Customer Success, Account Management, or another client-facing role
  • Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
  • Exceptional communication skills in spoken and written English,  Spanish is a plus
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Flexible approach and an ability to operate effectively with uncertainty and change

Benefits

  • Unlimited contracts
  • Fixed annual learning budget
  • Regular Team events
  • In-house German language courses
  • Visa application support for non-EU citizens
  • Reduced Urban Sport Clubs membership 
  • Discounted BVG ticket
  • Free Mate, beer, coffee, water, juices, sodas and fruits
  • Playstation and darts 


Company

Create, manage, and track coupon codes, discounts, loyalty programs, referral rewards, and product bundlings in one holistic system.


Industry

Technology

Company Type

Private

Official website

https://www.talon.one/

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