Job Summary

The mission of the operations department is to offer the best daily service to our customers while ensuring fluid internal processes, permanent monitoring of the activity and an optimal level of security (especially on back office and fraud topics).

Join our customer service team to manage a portfolio of Qonto business customers. You are fully dedicated to customer satisfaction and participate in the creation of the service and the implementation of processes.

Responsibilities

  • Provide technical support to our customers by guiding them in using Qonto, answering all their questions via email and phone
  • Manage your own customer portfolio independently
  • Make feedback on the product in order to improve it continuously and create the "WOW" effect for our customers
  • Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, communication with other teams, etc.)

Skills/Requirements

  • Your main concern: satisfy your customer
  • You show empathy to adapt your speech according to your interlocutors
  • You are comfortable with basic business law (for example you have a bachelor’s or a law degree)
  • You are goal-oriented and like to have a visible impact on a daily basis (number of tickets processed)
  • You have a perfect written and oral French and a good level of English
  • You like to optimize internal processes to respond better and reactively to your customers
  • You ideally have previous experience in customer support or operations in a startup or in the overall banking industry

Benefits

Team life

  • A workspace of 1000m2 in the “Silicon Sentier”
  • Team drinks & team building on a regular basis, and yearly off-site (Barcelona last year, Sicily to come)

The Qonto way

  • People development strategy: Learn continuously and progress quickly in a fast-paced environment
  • Problem-solving culture (You can check out our blog for more information)

Qonto's specials

  • Extra holidays
  • Qonto Lunch Card (your lunches are on us!)
  • Custom-tailored onboarding
  • Relocation package + Visa Sponsorship for international candidates


Company

The ideal banking alternative for  freelancers, startups and SMEs, in replacement or in addition to your business banking account.


Industry

Finance & Accounting

Company Type

Private

Official website

https://qonto.eu/en/

Got a question? Get in touch now

We're here to help! Check out our FAQs or send us an email.