Job Summary

As a customer advisor, you represent our furniture vision competently and help our customers, taking into account the individual customer requirements, on their journey to a " happy home " and thereby to realize their own personal living dreams .

Responsibilities

  • Friendly and professional communication with our German-speaking customers
  • Telephone and written processing of customer inquiries in online shopping
  • Care and advice of the customers taking into account the individual customer requirements
  • Documentation of incoming requests and proposed solutions
  • If necessary, creation of invoices and complaint credits
  • Quality and solution-oriented cooperation with the home24 customer service team
  • Competent contact and mediator of the furniture vision of home24

Skills/Requirements

  • Completed vocational training or first professional experience in retail, hotel, catering, tourism or customer service - even lateral entrants are welcome
  • Passion for professional customer advice and support
  • Identification with our products and enthusiasm for our furniture
  • Careful and reliable working method with strong service orientation in e-commerce
  • Communication strength and a sense of serenity
  • Empathic dealings with our customers and teammates
  • Secure MS Office knowledge and interest in modern means of communication
  • Very good knowledge of German in spoken and written

Benefits

  • The chance to make an impact
  • The opportunity to work alongside a highly motivated team of professionals
  • An open-minded culture ready to incorporate new and creative ideas
  • International colleagues from over 30 different countries
  • Benefits including employee discounts on our entire assortment, team events, free fruit and drinks, German language classes and more
  • If you don‘t have a work permit for Germany you can still apply for all positions that are advertised. If your application is successful, we will support you in all stages of the visa process.


Company

Since 2009, we have revolutionized the way you can buy furniture, lamps and home accessories. 


Industry

Business

Company Type

Private

Official website

https://www.home24.com

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