Job Summary

Reporting into the Game QA Manager, you will be responsible for fronting the quality of Product Madness’ portfolio of social applications. You will work with both internal and external (offshore) teams to support regular feature, content and technical releases from concept through to launch, all the while retaining the utmost levels of quality through the use of a variety of tools and processes.


  • Lead and coordinate a project dedicated team of offshore testers while working closely with the social Project Managers to distribute resources where the business requires
  • Drive the creation, maintenance, and implementation of dedicated test suites and associated test cases.
  • Lead by example through hands-on testing, and review other tester’s reports while maintaining a tidy and prioritised backlog in coordination with the Project Manager
  • Lead daily bug triage, pre-reviewing the tickets beforehand and then discussing them with the team to allow for a collective agreement on follow up actions
  • Keep the project team & business stakeholders up to date with daily project QA reports on milestone progression, priorities and blockers
  • Ensure your respective project is released to the highest quality, both in terms of defect mitigation and usability experience
  • Work closely with Customer Support to investigate, document and where necessary push for swift resolution of Live issues, understanding where potential gaps existed and plugging these for future circumstances
  • Support in the training and mentoring of more junior members of the team, including those based offshore
  • Track and manage quarterly snapshots of the market (DAUs / Revenue take) and reflect these findings in the test matrices defined for the social platform
  • Aligning with the Game QA Managers vision, standardise QA processes with other projects (including mobile where applicable), providing feedback and suggestions to better them where necessary
  • Work with the Technical Test Manager to help support the incorporation and movement toward automated tests, using this to strengthen test efficiency
  • Provide release reports, test plans and various other documentation to key stakeholders
  • Monitor app health on a regular basis via tools such as New Relic, flagging and investigating concerning trends where applicable
  • Work alongside the Technical Test Manager to capture monthly Technical KPI data to be discussed with the project team
  • Regularly liaise with the Server QA team, using Charles and / or similar tools to monitor calls between the Client
  • In the absence of a client, test API calls via Postman or similar tools
  • Support the Director of QA in attaining the teams financial year goals through ownership and tracking of personal KPOs / OKRs
  • Good knowledge in the Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC)


  • Exceptional leadership skills with proven experience
  • Strong verbal/written communication & an excellent attention to detail
  • Strong time management, accountability, and organisational skills
  • An ability to negotiate and ensure yours and your team message is heard, whilst also understanding business needs and balance
  • Energetic, enthusiastic and self-motivated
  • A strong commercial awareness with an understanding of business priorities and goals
  • Ability to travel to our offshore team (averaging 5 days a year)
  • Exceptional reporting capabilities
  • Extensive knowledge of JIRA and / or similar bug tracking tools
  • A sound understanding of Charles, Postman, or similar tools to aid with test coverage
  • Knowledge of Data Science and proven record to use this to better processes
  • Extensive experience in test suite creation and maintenance


  • Up to 5% employer pension contribution with Aviva
  • Private Health insurance with Vitality
  • Full dental insurance
  • Life Insurance
  • Long term disability insurance
  • 25 days’ holiday
  • Employee assistance programme
  • Bonus scheme
  • Season ticket loan
  • Personal development & career plans
  • Relocation support
  • A rated visa sponsor
  • Study assistance program
  • Moving house day


With a swashbuckling, can-do attitude and a healthy dose of creativity, dynamism and innovation coursing through our veins, we are a trailblazer in the fast-paced world of social and mobile gaming.



Company Type


Got a question? Get in touch now

We're here to help! Check out our FAQs or send us an email.